Privacy Policy
Last updated: September 1, 2026
1. Who we are
Truenest Partners ("we", "us") operates the website truenestpartners.com and provides ecommerce account management services. This policy explains what personal information we collect, why we collect it and how we keep it safe.
2. Information we collect
We collect information you give us directly, such as your name, email address, phone number and the contents of messages you send through our contact form. If you become a client, we also process business information needed to manage your seller accounts, such as store credentials you share through official permission systems, product data and sales reports.
Our website host may collect basic technical data such as pages visited and general location at city level. We use this in aggregate to understand how the site performs.
3. How we use your information
- To respond to enquiries and schedule consultations
- To deliver the services you hire us for
- To send service updates, reports and invoices
- To improve our website, services and security
We do not sell your personal information to anyone, ever.
4. Account access and credentials
Where possible we access seller accounts through official secondary user permissions rather than master passwords. Access is limited to the team members working on your account and is revoked immediately when our engagement ends or when you request it.
5. Data retention and security
We keep client data only as long as needed to provide our services and meet legal obligations. Data is stored in access controlled systems, communications use encryption in transit, and we review our security practices regularly.
6. Your rights
You can request access to, correction of, or deletion of your personal information at any time by emailing hello@truenestpartners.com. We will respond within 30 days.
7. Cookies
This website uses only essential technical storage needed to operate. We do not run third party advertising trackers on this site.
8. Changes to this policy
We may update this policy occasionally. The latest version will always be on this page with an updated revision date.
9. Contact
Questions about privacy? Email hello@truenestpartners.com and we will help.