Straight Answers to Real Questions

You book a time that suits you and we meet on a video call for about 30 minutes. We ask about your products, your account history and your goals, then we tell you honestly what we would do. After the call you get a short written summary. There is no obligation and no hard sell.

Most accounts are fully onboarded within 3 to 5 working days. The first step is a deep audit, then we set up secure access, agree on targets in writing and start operations. Urgent issues like suspensions are handled the same day you sign up.

Yes, around a third of our clients started with no account at all. We handle registration, verification, niche selection and the first product launches. We will also be honest if your budget is too small for a given platform, and suggest where to start instead.

Your account access (we will guide you through secure sharing), your business documents if registration is needed, your budget for inventory and ads, and about an hour of your time during onboarding. After that, we handle the daily work and you review our reports.

We monitor account health daily, follow every platform policy to the letter, keep metrics like ODR and late shipment rate far from the danger line, and fix small warnings before they escalate. We also avoid the grey hat tricks that get accounts banned, even when they promise quick wins.

In most cases yes. We diagnose the real root cause, gather the documents the platform wants, write a professional Plan of Action and follow up until the account is restored. Our success rate is 96 percent with an average recovery time of nine days. We only take cases we believe are winnable and we tell you upfront if yours is not.

You do, completely. We never register accounts in our name and we never hold your listings hostage. Everything we create, from listing copy to campaign structures, belongs to you and is handed over documented if we ever part ways.

Through official secondary user access where the platform supports it, like Amazon user permissions. You control exactly what we can see and do, and you can revoke access at any time. We never ask for your master password.

No. Your plan price covers our team and all the tools we use. The only costs outside our fee are the ones you control and own: platform subscription fees, inventory, and advertising spend, which goes directly to the platform.

Our standard plans are flat monthly fees, which keeps things simple and aligns us with profit rather than raw revenue. For larger brands we can discuss hybrid arrangements on the consultation call.

No. All plans are month to month with 30 days notice to cancel. Quarterly billing is optional and gives you a 15 percent discount. We keep clients with results, not paperwork.

Tell your account manager first, because most issues are fixable fast. If we cannot turn things around, you can cancel with notice and we hand over everything documented. We also set clear expectations during onboarding so nobody is chasing unrealistic numbers.

Our core focus is Amazon (FBA and FBM), eBay (US, UK, AU, DE and more) and TikTok Shop (US, UK and Southeast Asia). We also support Walmart Marketplace and Shopify stores for clients who sell across channels.

That is one of our biggest strengths. Growth and Scale plans cover multiple marketplaces with synchronized inventory and pricing, so you can sell the same catalog everywhere without overselling.

Yes, including supplier based and wholesale dropshipping on eBay and Amazon. We structure operations to stay within each platform policy, use reliable suppliers with real tracking, and keep delivery promises conservative so metrics stay green.

We can. Some clients want management, others want mentoring. We offer one on one training covering product research, listing optimization, PPC and account safety, either standalone or alongside a management plan during handover periods.